Contact Center Executive, ADC Eastern Bank Limited

Company Information
Eastern Bank Limited
Business : Eastern Bank Limited is being regarded as the Employer of Choice in the countrys banking industry. We are recognized for combining the broad range of products, fully online and most up to date technological solutions and service excellence. EBL markets Corporate Banking. Consumer Banking, SME Banking. Investment Banking, International Trade, Foreign Exchange and Syndication Services through a network of 59 branches, 125 ATMs and 23 EBL 365 in major cities/towns of the country. 19 years ago we have started our journey to become countrys most necessary financial brand; till today we havent shifted our focus from that vision. To retain our position as market leader we need Future Leaders to deliver more effective and efficient service to our vital customers. When we say Future Leaders, we are looking for people who are smart and tech savvy having excellent communication skills.
Job title: Contact Center Executive, ADC
 No. of Vacancies :  N/A
 
Job Description / Responsibility

    Handle Customer queries & complaints meeting the service level standard
    Ensure first contact resolution in every possible cases
    Effectively follow up and escalate the queries & complaints where indispensable


Job Nature

Contractual

Educational Requirements

    Minimum Graduate in any discipline



Additional Job Requirements

    Prior experience in call/ contact center environment is preferable, freshers are also encouraged to apply
    Excellent verbal and written communication skills in English & Bangla
    Excellent interpersonal skills
    Flexible to work in different shifts
    Competent in MS Office

Other Benefits

    Compensation & Benefit: EBL offers excellent career opportunities with highly competitive salary and benefits packages.

Job Location

Dhaka

Apply Instruction

Apply Online through www.ebl.com.bd/career on or before August 29, 2013.
Candidates will be treated strictly on merit and any sort of persuasion will result in disqualification.
Female are also encouraged to apply.
Only short listed candidates will be communicated.
Application Deadline: August 29, 2013